Spa Etiquette.

We are located at The Art of Healing Centre in a beautiful private garden situated in a residential area. In light of this, please be respectful by keeping noise to a limit.

If you request to take pictures and videos of our set up, we kindly ask that you tag us on any images or video you upload to social media.
We also like to take content for our social media. Please notify your therapist if you do not wish to be filmed during your experience.

HEALTH CONDITIONS
Kindly advise us of any allergies, injuries or health conditions that may affect your choice of treatment when making your spa reservation.

 

AFTERCARE
To continue your spa experience at home, it is important to follow your therapist’s aftercare advice. Most of the products used during your treatments are available to purchase in-house.

 

VALUABLES
Polished & Poised accepts no responsibility for loss of valuables and jewellery at any time on the spa premises.

We will notify you of any items we find and they will be stored away for three months. They will be donated to local charities if they are not collected within this time. Underwear and hair brushes are kept for only 24 hours. Food and drink will be thrown away immediately.

 

SPA ACCESS
We offer an appointment only service. We do not allow walk-ins.

 

GIFT VOUCHERS
Please contact the Polished & Poised reservations team for details.

 

ADDITIONAL GUEST POLICY
We allow one other person to attend your appointment with you.
However, please note that we do not have a waiting area, so your guest will
need to sit in the same room while you are having your treatment.

 

CANCELLATION POLICY
Most of our treatments require preparation time to properly set up the room and scenery for your experience. Preparations may include the use of products, running costly machines and hiring other therapists for the day.

Due to the timing, preparation costs and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and cancelling an appointment:

1) Please provide us with at least 72 hours cancellation notice after booking your appointment in order for us to give you a refund

2) For cancellations made after 72 hours of booking your appointment, your deposit will become non-refundable. However, you will be given the one opportunity to reschedule your appointment at a later date

3) 50% of your service will be charged in order to reschedule if you:

  • Fail to attend your appointment
  • Cancel the day before or on the day of your appointment

However, this decision will be left up to the spa’s discretion, depending on COVID-19 regulations or the rare occasion that your therapist is unwell.

REFUND POLICY
If you require a refund, please contact our reservations team.